We, at Airfield Estate employed the consultancy services of Blathnaid Bergin to carry out an assessment of our plans to remodel our iconic Overends restaurant. Blathnaid made a number of practical, service enhancing and cost saving proposals which have now been successfully implemented.
Blathnaid coached us through the changes and came back to audit our progress regularly to ensure that our new counter service model was as efficient as possible and delivered the highest levels of customer engagement, which has always been our priority at Overends.
We would have no hesitation in recommending Blathnaid for any food service business. Her advice is practical, sensible, cost effective and she ensures that the customer is centre stage in all her strategies.